LilliPut Village, Burnts Mill Road
Basildon, SS13 1DY
Working Hours Mon-Fri: 8.00 - 17.00

Deposit & Refund Policy

Last updated: 05-May-2024


At Car Swapia, we are dedicated to delivering exceptional service and maintaining transparent policies that priorities’ our customers' satisfaction. Our Refund and Deposit Policy is carefully crafted to ensure clarity and fairness in every transaction. It delineates the terms and conditions governing refunds and deposits for all purchases made at Car Swapia, meticulously aligned with the provisions of the Consumer Rights Act and other relevant legislation. We believe that by adhering to these standards, we not only uphold our commitment to customer care but also foster trust and confidence in our services.

Customers can rest assured that our policies are designed with their best interests in mind, providing them with the necessary reassurance and protection throughout their buying journey. Whether it's facilitating cancellations within the stipulated timeframe or clarifying the refund process, our aim is to streamline procedures while upholding legal obligations. At Car Swapia, transparency and integrity are at the core of everything we do, and our Refund and Deposit Policy exemplifies our dedication to maintaining the highest standards of service excellence in the used car sales industry.

1. Refund Policy

Cancellation Period:

Customers are entitled to cancel their purchase within 14 days from the date of delivery or collection of the vehicle, as stipulated by the Consumer Rights Act. This cancellation period allows customers to inspect the vehicle and ensure it meets their expectations.

Conditions for Refund:

To be eligible for a refund, the following conditions must be met:

  • 1. The vehicle must be returned in the same condition as when it was purchased, with no additional wear and tear beyond what would be expected from a test drive.
  • 2. All original documentation, including the sales contract, invoice, and any other relevant paperwork, must be returned with the vehicle.
  • 3. The vehicle must not have been modified or altered in any way after purchase..

Refund Process:

  • 1. Customers wishing to initiate a refund must contact Car Swapia's customer service department to inform them of their decision. The vehicle must then be returned to a designated Car Swapia location within the specified timeframe.

Timing of Refund:

Upon receipt of the returned vehicle, Car Swapia will inspect it to ensure it meets the refund criteria outlined above. The refund will be processed within 14 days from the date of receipt of the returned vehicle.


Car Swapia reserves the right to deduct any applicable charges from the refund amount, including but not limited to:

Restocking fees:

  • 1. Charges for excess mileage beyond what would be expected from a test drive.
  • 2. Charges for damage beyond normal wear and tear.
  • 3. The vehicle is not returned within the specified cancellation period.


Refunds will not be provided under the following circumstances:

  • 1. The vehicle has been modified or altered after purchase.
  • 2. The vehicle has sustained damage beyond normal wear and tear.
  • 3. Any deductions made will be communicated to the customer prior to processing the refund.

2. Deposit Policy

Deposit Requirement:

A deposit may be required to secure the purchase of a vehicle at Car Swapia. The amount of the deposit will be clearly communicated to the customer at the time of purchase.

Refundability of Deposit:

Deposits are fully refundable if the purchase is cancelled within the cancellation period specified by the Consumer Rights Act.

Forfeiture of Deposit:

If the customer cancels the purchase after the cancellation period has expired, or if they fail to complete the purchase for any reason other than a breach of contract by Car Swapia, the deposit may be forfeited to cover any costs incurred by Car Swapia, such as administrative expenses or loss of potential sales.

Contact Information:

Car Swapia Ltd
Lilliput Village
Burnt Mills Road
SS13 1DY
+44 (0)20 8058 1582

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